Holiday Inn City Center Peoria

Perhaps I'm a snob, perhaps I'm being picky, but, I sent this message to the hotel general manager:

Let me begin by saying that I have found the staff at the Holiday Inn City Center Peoria to be helpful and professional beyond reproach. They are all well-mannered and courteous. I appreciate the many complimentary services, including wireless internet and parking.

Unfortunately, for the $118.00 a night plus 11.5% tax I am spending during my stay here, the accommodations are shocking. Shocking is a strong term, and I wouldn't use it if I was not, indeed, shocked and appalled by the state of my room. The bathroom seems to have suffered through some sort of serious event. Joint tape on the ceiling in the shower is peeling and hanging loose. The shower head fixture has pulled away from the wall, the seal formed by the caulk broken. Baseboard trim behind the toilet seems to have been hastily applied in hopes of masking some sort of damage. When I sit on the toilet, it shifts precariously. It took twenty-five minutes for the water in the shower to become luke-warm enough to bathe in tolerably, and then suddenly became scalding hot as I was applying my shampoo.

Beyond the bathroom, one of the table legs on the desk is broken, enough so that I wouldn't want to put any weight on it. The weather seal around the window in the room is barely intact, and bleeds the cold winter air from outside.

When I booked my stay, I was not expecting accommodations of opulence and luxury. I was, however, expecting a well maintained room in which I could comfortably perform my daily ablutions. The price of this stay is by no means a bargain. It is a fee that demands a certain standard which has not been met. It is a shame that the dedicated and helpful staff here, which does indeed include you, will never, ever receive my business again.

Yours with extreme disappointment and dissatisfaction,
-Daniel Morris
Room 303